Warranty Policy

At Best Laptop BD, every laptop is carefully inspected and professionally tested before delivery to ensure excellent quality and performance. To provide our customers with complete peace of mind, we offer a 10 Days Replacement Guarantee, 2 Years Service Warranty, and a Minimum 2 Hours Battery Backup Guarantee.

10 Days Replacement Guarantee

If your laptop develops a genuine hardware problem within 10 days of delivery, our technical team will inspect the device. If the issue is confirmed, we will replace the laptop with the same or an equivalent model.

Replacement is not applicable if:

  • The laptop has physical or accidental damage.
  • The laptop has water or liquid damage.
  • The laptop has burn or electrical damage.
  • The warranty sticker is removed, damaged, or tampered with.
  • The laptop has been opened or repaired by an unauthorized technician.
  • No technical fault is found after inspection.
  • The customer wants to return or exchange the laptop due to a change of mind or personal preference.

Battery Backup Guarantee

Every laptop sold by Best Laptop BD is tested to ensure a minimum battery backup of approximately 2 hours under normal usage.

If the battery backup is less than 2 hours within the 10-day replacement period, and our technical inspection confirms the issue under normal operating conditions, we will replace the battery or provide an appropriate solution at no additional cost.

Battery warranty does not cover:

  • Reduced battery backup caused by heavy software, gaming, video editing, or other high-performance workloads.
  • Physical or liquid damage.
  • Damage caused by improper charging or misuse.
  • Normal battery wear after the replacement guarantee period.

2 Years Service Warranty

After the 10-day replacement period, every laptop is covered by a 2 Years Service Warranty.

This includes:

  • Free technical inspection.
  • Free service support.
  • Software troubleshooting and basic maintenance.

If any hardware parts need replacement, only the cost of the replacement parts will be charged.

The Service Warranty does not cover:

  • Physical damage.
  • Water or liquid damage.
  • Burn or electrical damage.
  • Damage caused by power surges.
  • Unauthorized repair or modification.
  • Consumable parts such as batteries after the replacement guarantee period.

Quality Promise

Every laptop is professionally tested before delivery, including:

  • Display
  • Keyboard
  • Battery Health & Backup
  • SSD / HDD
  • RAM
  • Wi-Fi & Bluetooth
  • USB Ports
  • Webcam
  • Speakers
  • Microphone
  • Charging System
  • Overall Hardware Performance

Our goal is to provide reliable, high-quality imported laptops with honest after-sales service. Your satisfaction is our highest priority, and we are committed to delivering dependable products backed by professional support.